Building and maintaining a good relationship with your clients is a vital part of owning a business. Why? The two R’s: retention and referrals. When you’re engaged with your clients, you form a relationship and, therefore, loyalty. This means your clients want to keep coming back to your business. And not just that, but they are then more likely to tell their friends and family about you as well. Retention Constantly engage with your clients to increase client retention: Automate…